- Online Presence and Advertising
Develop your website and use various types of online advertising, as well as traditional advertising methods (business cards, billboards, flyers), targeted ads, and more. The broader your online presence, the higher your chances of attracting potential customers.
Don't forget about popular social platforms: create pages on Instagram, Facebook, YouTube, and etc. Collaborating with bloggers can also significantly increase the visibility of your service.
The better you serve a customer, the more likely they are to recommend you to their relatives, friends, and acquaintances.
- Showcase the Quality of Your Service
New service centers might face trust issues, so provide customers with receipts featuring your logo, stamp, and warranty conditions. You can learn how to do this using a CRM system
in our article.- Communicate with Customers
Automatically
notify customers via SMS when their ticket is received, when its status changes, and when it’s ready. Keeping the customer informed about the status of their ticket will give them peace of mind.
Build a customer profile: are they friendly or require more attention, do they like to chat or prefer quick resolutions? With these notes, you can always find the right approach for each customer. You can create customer profiles in the CRM system by adding the necessary fields in the customer card.