How Mobilka Improved Reputation Management and Doubled Customer Reviews with HelloClient

Georgy Gogilov, owner of Mobilka service centers

CRM is not just about managing orders and analytics. It helps process customer feedback. Georgy Gogilov, a prominent business investor from Southern Russia and Apple device repair expert, shared why he chose HelloClient, how they implemented it, and why customer reviews are crucial for business operations.

In the repair services industry, reputation is everything. At Mobilka, we understand this better than anyone. Since we started using HelloClient, not only has workflow management become simpler, but the quality of our customer interactions has reached a new level. In this case study, we'll share how the HelloClient CRM system helped us become leaders in customer reviews within our segment.

About Mobilka

Mobilka is not just a service center - it's a brand known far beyond Russia. We were founded in 2013 and have been actively developing since then, adapting to new market challenges and customer needs.

Why We Chose HelloClient

In 2013, when Mobilka was just starting, there weren't many specialized CRMs on the market. We began with RemOnline but eventually faced several issues: unstable performance, slow response times from technical support, and high costs. HelloClient not only solved all these problems but also offered functionality that we were previously missing.

How HelloClient Improved Our Reputation

Since switching to HelloClient, our number of customer reviews has doubled. Thanks to integration with 2GIS and convenient QR codes at our reception desk, collecting feedback has become even easier. Negative reviews now come directly to our email, allowing us to quickly resolve issues and maintain high service standards.

Stability and Support

Issues are resolved within minutes, and database migration and staff training were completed without any difficulties. This gives us confidence that with HelloClient, our business is in reliable hands.

Conclusion

Ready to replicate Mobilka's success and take your repair service management to the next level? Start with HelloClient today - the first week is free, and you can evaluate all the benefits of a modern and reliable CRM system yourself.

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