Revision as of 28.02.2025

1. Payment for Services

1.1. Payment for the selected service package (tariff plan) is made by bank card online through secure payment systems WEBPAY, Bepaid, and YooKassa.

1.2. Payment via the Licensor's bank details is considered proper if made by the Licensee (legal entity) within the established timeframe with mandatory indication of the Invoice-Order number in the payment order. In case of violation of payment terms, the following rules apply:

Payment without specifying the Invoice-Order number or with an incorrect number is not credited and is not considered proper acceptance. The Licensor has the right to independently allocate such funds to settle previously issued but unpaid invoices.
Payment from third parties (not being the Licensee) is not accepted and is not considered acceptance of the Offer.
In other cases, incorrectly executed payments are returned to the payer minus possible bank commissions.

1.3. In case of untimely payment, access to the Program may be restricted until funds are received on the Licensor's account.

1.4. To make a payment, you need to log in to the "Web Service" personal account and go to the Settings / License section. Then select a tariff plan and click the "Renew" button. After that, the user will be redirected to a secure payment page of one of the processing systems: WebPay , YooKassa or Bepaid , depending on the selected payment system.

1.5. The secure servers of WebPay , YooKassa and Bepaid establish an encrypted connection via the secure TLS protocol and accept confidential payment card data (card number, cardholder name, expiration date, and CVC/CVC2 code).

1.6. The Contractor guarantees the confidentiality of the Customer's personal data and does not transfer it to third parties without the Customer's consent, except as provided by the legislation of the Republic of Belarus. Data transmission is carried out through secure communication channels via the TLS protocol and in accordance with the personal data processing policy.

1.7. After successful payment, an electronic receipt confirming the payment will be sent to the user's specified email address.

1.8. The Customer is obliged to keep the received electronic receipts (payment confirmations) for reconciliation with the Invoice-Order statement in case of disputes.

1.9. If you have not received the selected service package, you must contact the technical support service by email

support@helloclient.by

.

2. Refund Policy

2.1. Refunds are possible only in cases provided for by this Policy.

2.2. Payment for services is made for providing access to the Program's functionality, not for actual use. The Customer's refusal to use the service during the paid period is not grounds for a refund.

2.3. Refunds may be made in the following cases:

In case of incorrect or duplicate debiting of funds due to technical reasons.
If the Customer accidentally made a duplicate payment for the same period, and the interval between payments was less than 1 hour.
If the program was unavailable for 3 consecutive calendar days due to the Contractor's fault.
If the Contractor (Client Solutions LLC) unilaterally ceases to provide services, not due to the Customer's fault and not due to violation of the Service Usage Rules (for example, in case of company closure or discontinuation of service), the Contractor undertakes to refund the Customer for the unused period in accordance with the requirements of Art. 28 of the Law of the Republic of Belarus "On Protection of Consumer Rights".

2.4. To submit a refund request, the Customer must send a corresponding application to the support service by email

support@helloclient.by

indicating the reason for the refund and supporting documents.

2.5. The Contractor undertakes to review the request within 7 business days from its receipt and is obliged to notify the Customer of the decision made.

2.6. In case of approval of the refund, the Contractor initiates the refund procedure within 14 business days from the decision date. The actual receipt of funds to the Customer's bank account may take additional time depending on the internal regulations of the payment system and the Customer's bank.

3. Additional Terms

3.1. Issues not regulated by this Policy are governed by the current service usage rules.

3.2. The Contractor reserves the right to make changes to this Policy without prior notice to users. Changes take effect from the moment of their publication on the Contractor's official website at the addresses https://helloclient.app/ and https://helloclient.app/documents/pay . The Customer is considered to have familiarized themselves with the changes upon first login to the personal account after they take effect.

3.3. In case of disputes related to payment or refund of funds, the Customer must provide supporting documents (electronic receipts, account statements, etc.). Consideration of such situations is carried out within 14 business days.

4. Contractor's Contact Information

Client Solutions LLC
UNP 193782426
Registered by Minsk City Executive Committee on 13.08.2024
Working hours: Mon-Fri from 10:00 to 16:00,
E-mail:

support@helloclient.by

Contact number: +375 44 570-73-70
Legal address: Republic of Belarus, Minsk, 3rd Zagorodny Lane, building 4V, room 14, 220036

Payment and Refund Policy

1. Payment for Services

2. Refund Policy

3. Additional Terms

4. Contractor's Contact Information