Payment and Refund Policy

1. Payment for Services

1.1. Payment for the selected service package (tariff plan) is made by bank card via the Internet through secure payment systems WebPay, Bepaid, YooKassa and JSC Alfa-Bank.

1.2. When paying for a license with bank cards of international payment systems Visa and Mastercard issued by Russian banks, as well as via the Fast Payment System (FPS), the license cost in Russian rubles shall be calculated using the following formula: the license cost in Belarusian rubles multiplied by the exchange rate of the National Bank of the Republic of Belarus established on the payment date, increased by 3 (three) percent.

1.3. Payment to the Licensor's bank details is considered proper if it is made by the Licensee (legal entity) within the established period with the mandatory indication of the Invoice-Order number in the payment order.

In case of violation of payment terms, the following rules apply:

• Payment without specifying the Invoice-Order number or with an incorrect number is not credited and is not considered a proper acceptance of the Offer. The Licensor is entitled to allocate such funds at its discretion towards settlement of previously issued but unpaid invoices.
• Payment from third parties (not being the Licensee) is not accepted and is not considered acceptance of the Offer.
• In other cases, incorrectly executed payments are returned to the payer less any applicable bank fees.

1.4. In case of late payment, access to the Software may be restricted until funds are received in the Licensor's account.

1.5. Access to the payment page is provided to the Customer in two ways at the Licensor's discretion:

• via the "Web Service" personal account in the section Settings / License after selecting a tariff plan and clicking the "Renew" button;
• via a special payment link sent to the Customer (in the personal account, by email or otherwise).

After navigating to the payment page, the Customer is redirected to the secure page of one of the providers: WebPay , YooKassa , Bepaid or JSC Alfa-Bank . After successful payment, access to the Software is provided automatically.

1.6. If the Customer's card supports 3-D Secure technology, the system will prompt the cardholder to complete the standard cardholder verification procedure on the page of the bank that issued the Customer's card during the payment process.

1.7. The payment pages of WebPay , YooKassa , Bepaid and JSC Alfa-Bank comply with all data transmission security requirements (PCI DSS Level 1). All confidential data is stored in encrypted form and is highly resistant to hacking. Access to authorization pages is provided using a protocol that ensures secure data transmission over the Internet (SSL/TLS).

1.8. The Contractor guarantees the confidentiality of the Customer's personal data and does not transfer it to third parties without the Customer's consent, except in cases provided for by the legislation of the Republic of Belarus. Data transmission is carried out through secure communication channels using the TLS protocol and in accordance with the personal data processing policy.

1.9. After a successful payment, an electronic receipt confirming the payment will be sent to the user's specified email address.

1.10. The Customer is obliged to keep received electronic receipts (payment confirmations) for reconciliation with the Invoice-Order statement in case of disputes.

1.11. If you have not received the selected service package, please contact technical support by email