Acceptable Use Policy (AUP)

Effective date: 11 December 2025

This Acceptable Use Policy (hereinafter — the "AUP") is an integral part of the HelloClient User Agreement. It defines what is prohibited when using the Software and what measures apply in case of violations.

1. General Prohibitions

1.1. Users shall not perform actions that may result in:

Disruption of the Software operation or limitation of other users' ability to use the Software.
Unauthorized access to the Software, as well as to the information, computing, and network resources of "Client Solutions" LLC.
Causing or threatening to cause damage or infringement of third-party rights, including by posting information and/or links to online resources whose content violates third-party rights.
Violation of the legislation of the Republic of Belarus.

1.2. The Portal Administrator independently ensures the availability of equipment and Internet access.

2. Prohibition of Reverse Engineering

2.1. The Portal Administrator shall not, without the prior written consent of the Licensor:

Decompile, disassemble, or perform reverse engineering of the Software.
Examine the internal structure, architecture, or algorithms of the Software for the purpose of obtaining the source code.
Obtain or attempt to obtain the source code of the Software.
Modify, adapt, or create derivative works based on the Software.
Circumvent or breach licensing and access control mechanisms.

The prohibition established by this clause does not apply to actions expressly permitted by Article 39 of the Law of the Republic of Belarus "On Copyright and Related Rights" (adaptation of the Software without changing the source code to ensure interoperability with other programs), provided that the information necessary to achieve interoperability was not previously available to the User from other sources, and such actions are carried out to the minimum extent necessary to achieve this purpose.

2.2. The Portal Administrator shall not use the Software to distribute content that violates the legislation of the Republic of Belarus.

2.3. The Portal Administrator bears sole responsibility for the content, accuracy, and lawfulness of information posted by them and by Portal Users in the Software.

3. Principle of "Explicit Permission"

3.1. The standard interface means the web interface of the Software, official mobile applications, and documented API. Use of the Software is permitted exclusively by methods explicitly provided for by the standard interface and the current documentation of the Licensor available on the Internet. Any other methods are prohibited, even if technically possible.

3.2. The following is prohibited:

Direct access to the internal API — URL addresses (endpoints) not described in the documentation available to the User in the standard manner.
Intentional use of undocumented features, hidden parameters, or URL addresses. Accidental discovery is not a violation provided that the Licensor is immediately notified and the discovery is not used for data extraction or unauthorized access.
Interaction with the Software bypassing the standard interface.
Bypassing interface elements that restrict access to functions.

4. Prohibition of Automated Access

4.1. The User shall not use bots, crawlers, scrapers, parsers, spiders, emulators, automatic form-filling tools, mass request programs, or other similar tools.

4.2. Exception: documented API (including integrations via Zapier, Make, and similar services) subject to compliance with established rate limits.

4.3. The mere fact of violating clause 4.1 is sufficient grounds for applying the measures provided for in Section 7 of this Policy.

4.4. Signs of automated access may include, in particular, an abnormally high frequency of requests substantially exceeding the typical indicators for similar subscription types over a comparable period, as well as other objective technical indicators suggesting automated interaction. The presence of any single sign does not, in itself, constitute conclusive evidence of a violation.

4.5. Without the prior written consent of the Licensor, it is prohibited to use the software code, interface, database structure, documentation, design elements, operating algorithms, or results of the Software for training, testing, or improving artificial intelligence models. This prohibition does not apply to the User's use of their own data exported through the standard functionality of the Software.

5. Security Protection and Testing

5.1. It is prohibited to bypass or disable technical protection measures, including but not limited to: rate limits, user verification systems (CAPTCHA), web traffic filtering and protection systems (WAF), anomaly and intrusion detection systems, authentication means, and API software restrictions.

5.2. It is prohibited to use proxy servers, VPN services, or other means for the purpose of circumventing technical restrictions established by the Licensor. The coincidence of the User's IP address with address ranges used by VPN services does not, in itself, constitute sufficient evidence of a violation of this clause.

5.3. Without the written consent of the Licensor, it is prohibited to conduct security scanning, penetration testing, vulnerability searches, load testing, or other investigations of the Software's security.

6. Technical Control Measures

6.1. The Licensor is entitled to use any technical control and protection measures not prohibited by law, including network traffic monitoring, log analysis, anomaly and intrusion detection systems, and web traffic filtering and protection systems.

6.2. The Licensor is entitled, without prior notice, to change, supplement, replace, or disable technical protection measures and methods of detecting violations, if such actions are aimed at ensuring the security, stability, or operability of the Software.

6.3. The processing of data referred to in clause 6.1 (including IP addresses, device identifiers, network activity logs) is carried out for the purposes of ensuring the security and operability of the Software on the basis of contract performance (paragraph 2, clause 1, Article 6 of the Law of the Republic of Belarus "On Personal Data Protection"). Detailed processing terms, including retention periods, data categories, and protection measures, are defined in the Licensor's Personal Data Processing Policy.

7. Consequences of Violations

7.1. Upon detection of a violation of any provision of Sections 1–5 of this Policy, the Licensor shall have the right to immediately restrict, suspend, or completely block the User's access to the Software.

7.2. Blocking shall be carried out by account, IP address, subnet (in case of systematic violations from three or more accounts within a single subnet), device identifier, or other technical attributes.

7.3. Any violation by the User of any provision of Sections 1–5 of this Policy, as well as of the User Agreement as a whole, shall be deemed a material breach and shall entail unilateral termination of the Agreement by the Licensor without refund of fees paid for the current paid period.

7.4. Refund of fees paid upon termination of the Agreement on other grounds, as well as in the event of erroneous blocking, shall not be made. The Licensor shall have no obligation to refund any monies for any period, including unused future periods.

7.5. Upon detection of circumstances indicating the possible commission of an act provided for by the Criminal Code of the Republic of Belarus, the Licensor shall have the right to transfer relevant information to the competent state authorities of the Republic of Belarus upon official request, or on its own initiative if there are sufficient grounds to believe that the use of the Software is associated with such acts.

This Acceptable Use Policy is an integral part of the HelloClient User Agreement. The Licensor is entitled to make changes to this Policy; the current version is available at: https://helloclient.app/en/documents/aup.