Before using the Program described below, please carefully review the terms of use contained in this Agreement. Any commencement of use of the Program constitutes proper conclusion of the Agreement and your full acceptance of all its terms. If you do not unconditionally accept the terms of the Agreement, you are not entitled to use the Program. The Program is intended for use in connection with entrepreneurial or other economic activities, including non-commercial activities.
This end-user agreement (hereinafter – the Agreement) is a legally binding agreement concluded between the company LLC “Client Solutions” and you – the End User (an individual acting on his/her own behalf and in his/her own interests, or a legal entity). This Agreement is an integral part of the Public Contract-Offer (hereinafter – the "Offer"). In case of discrepancies between the provisions of the Offer and this Agreement, the Offer shall prevail.
2.1. The Licensor grants the Portal Administrator the right to use the Program within the functional capabilities limited by the type of selected subscription.
2.2. The Agreement is concluded before or directly at the beginning of use of the Program and remains in effect throughout the period of lawful use of the Program.
2.3. The Program is not intended for use for the following purposes:
3.1. The Program is the result of intellectual activity of the Licensor (LLC “Client Solutions”) and is protected by the legislation of the Republic of Belarus on copyright.
3.2. The algorithms of the Program and its source codes are commercial secrets of the Licensor. Any use thereof or use of the Program in violation of the terms of the Agreement is considered an infringement of the rights of LLC “Client Solutions” and is sufficient grounds for depriving the Portal Administrator of the rights granted under the Agreement.
3.3. The Licensor guarantees possession of all necessary rights to the Program to provide them to the Portal Administrator.
3.4. The Portal Administrator has no right to modify, copy, distribute the Program or Portals created on its basis without written consent of the Licensor.
3.5. This Agreement does not grant the right to use the Licensor's trademarks.
3.6. The Agreement does not grant ownership of the Program and its components, but only the right to use the Program and its components in accordance with the terms of the Agreement.
4.1. The Administrator is granted the right to use the Program for carrying out entrepreneurial or economic activities.
4.2. The Portal Administrator may:
4.3. The Portal Administrator understands and agrees that all actions performed by Portal Users within or with the use of the Program are considered to have been performed by the Portal Administrator and he/she bears responsibility for such actions.
4.4. The Portal Administrator is not permitted to use the Program in any way if such use contradicts or leads to violation of the current legislation of the Republic of Belarus.
4.5. The Portal Administrator is solely responsible for the installation of User components.
4.6. The Licensor does not provide the Portal Administrator with communication services, does not organize for him/her the possibility of access to information systems of information and telecommunication networks, including the Internet, and does not carry out activities for receiving, processing, storing, transmitting, delivering messages of electric communication.
4.7. To improve the quality of the Program, the Licensor may collect anonymized data on usage scenarios of the Program. Collection is carried out only to improve the quality of the program and does not affect confidential information.
4.8. The Licensor has the right to collect data for the purpose of verifying compliance with license terms, without interfering with Your business activities, and also to require submission of reports on use. The Portal Administrator undertakes to provide necessary assistance to LLC “Client Solutions” during such an audit. The audit is conducted in accordance with legislation and does not violate the rights of the Portal Administrator.
4.9. The Licensor may temporarily suspend access to the Program for carrying out technical maintenance or updates.
4.10. The Licensor provides the opportunity, and the Licensee has the right to participate in the referral program, the terms of which are published on the page https://helloclient.app/possibilities/referral-program . The program operates under the following principles:
5.1. The End User, except for cases established by the Contract, has the right to assign (transfer) fully his/her rights and obligations under the Contract to another person only upon obtaining written confirmation from LLC “Client Solutions”. The official response may be sent to the user via the communication channels specified in clause 14.3 of the Agreement.
5.2. Assignment (transfer) of rights and obligations is carried out only under the condition of full and unconditional consent of the new person to all provisions and terms of the Agreement and the Contract.
5.3. The Portal Administrator is obliged to provide LLC “Client Solutions” complete data about the new person entitled to use the Program for re-registration of the Program in his/her name in accordance with the Contract.
5.4. Assignment (transfer) of rights under the Contract may not be carried out indirectly or through any third party.
6.1. The Portal Administrator selects a subscription type from the list posted on the website https://helloclient.app/pricing .
6.2. The selected subscription type is determined by the corresponding Contract.
6.3. Within the Demo access, the Administrator has the right to use the program for familiarization purposes for 14 days from the date of creation of the account. The Licensor is not responsible for the safety of data during this period.
6.4. After the subscription period expires, the user will not be able to create new entries in the system, but will retain the ability to view and export data.
6.5. To continue using the Program, You must timely before the expiration of the current license, purchase a new license from the current list specified in clause 6.1 of the Agreement.
6.6. LLC “Client Solutions” has the right at any time to unilaterally change the types of licenses, subscriptions and their cost, transfer them to archive and discontinue their sales, by posting a new list on the Internet at the address https://helloclient.app/pricing and https://helloclient.app/ which constitutes proper notification from LLC “Client Solutions”. Changes take effect from the date of posting the relevant information.
6.7. LLC “Client Solutions” reserves the right at its sole discretion without giving reasons and without special notices to change or discontinue the usage regime of functionalities presented in test (experimental) mode of the Beta version.
6.8. LLC “Client Solutions” has the right at its sole discretion, without warning users, to add, change or delete functional capabilities of the service for the purpose of its development, or other reasons. Use of the service is provided without guarantees of unchanged functionality. The Company is not responsible for temporary or permanent changes of functions, except as provided by law.
6.9. Payment for services is made for providing access to the functionality of the Program, and not for actual use. The Customer's refusal to use the service during the paid period is not grounds for a refund.
6.10. Refunds are possible only in cases provided for by this Regulation on the procedure for payment and refund of funds.
7.1. To use the Program, the Portal Administrator must go through the registration procedure, as a result of which a unique account will be created. By registering, you confirm that you have read and agree to the terms of the User Agreement and the Personal Data Processing Policy, as well as other terms of use of the Program posted in public access on the website https://helloclient.app/ . To add Portal Users, the Portal Administrator must register them in the Personal Account by filling out the appropriate form.
7.2. When registering, the Portal Administrator undertakes to provide reliable information about himself/herself and Portal Users. For incorrect information, the Licensor has the right at its discretion to block or delete the Portal Administrator's Account, as well as prohibit the use of the Program.
7.3. You acknowledge and agree that to ensure the legality of use of the Program, as well as for compliance with legislation, You and/or the Portal Administrator undertake and guarantee upon the first request of the Licensor to provide reliable and complete information, identifying You as the End User of the Program, including name and registration details in respect of a legal entity; full name and place of registration (place of residence) in respect of an individual entrepreneur or natural person; contact details. The request for provision of the specified data is sent via the communication channels specified in clause 14.3 of the Agreement. Failure to provide the specified information within the period set in the request is a material breach of the Agreement.
8.1. During registration, Users independently choose a login (active e-mail address to which the user has access) and password to access the Account. The Licensor has the right to prohibit the use of certain logins, as well as set requirements for the login and password (length, allowed characters, etc.).
8.2. Users are solely responsible for the confidentiality of their password.
8.3. The Portal Administrator is obliged to immediately notify LLC “Client Solutions” of any case of unauthorized access to the Program using his/her Account and/or of any breach (suspected breach) of the confidentiality of his/her password. For security purposes, the Portal Administrator is obliged to independently carry out secure logout under his/her account (the "Logout" button) at the end of each session of work with the Program. LLC “Client Solutions” does not answer for possible loss of data, as well as other consequences of any nature that may occur due to the Portal Administrator's violation of the provisions of this part of the Agreement.
9.1. The Licensor may temporarily restrict access to the Portal in cases:
9.2. Access to a blocked Portal can be restored by sending a request to technical support by email
9.3. LLC “Client Solutions” reserves the right to delete the Portal and all related data without the possibility of recovery, if the Program has not been used for more than 50 days. Non-use of the Program means the absence of records of activities in the archival system of LLC “Client Solutions”.
9.4. The Portal Administrator will be notified of the upcoming deletion not less than 7 calendar days in advance via the available communication channels specified in clause 14.3 of the Agreement. After deletion of the Portal, its domain name becomes available for assignment to other Portals.
9.5. The Portal Administrator may request deletion of his/her Account by sending a request to technical support at the address
10.1. Portal Users are not entitled to perform actions that may entail:
10.2. The Portal Administrator independently ensures the availability of equipment for using the Program.
10.3. The Portal Administrator is not entitled to modify the Program without the Licensor's consent.
10.4. The Portal Administrator is not entitled to use the Program for distributing content that violates the laws of the Republic of Belarus.
10.5. The Portal Administrator is solely responsible for the content of information placed by him/her in the Program.
11.1. The Licensor provides technical support without payment of additional remuneration.
11.2. To provide Technical Support, LLC “Client Solutions” has the right to require the Portal Administrator to provide information relating to account data, technical characteristics of equipment and other information necessary for providing Technical Support.
11.3. Before submitting a request to the technical support service, it is necessary to study the available information on this issue in the documentation, manuals, FAQ and use the search in the Knowledge Base located at the address https://learn.helloclient.app/ . If the problem is similar to the situation described in the documentation, but requires additional clarification, you should provide a link to the original document.
11.4. The technical support service operates on working days from 9 to 18 hours Moscow time, except weekends and holidays (according to the calendar of holidays of the Republic of Belarus) unless another working time is indicated in the support channels. Requests to the technical support service are processed in the order they are received. Out of turn may be processed requests with a high level of criticality, requiring emergency intervention or consultation of technical support specialists. Such requests may include issues of restoring service operability. The time for resolving a request may depend on the criticality of the request, the complexity of the problem being solved and the need to transfer the issue to the development department.
11.5. Issues that cannot be resolved using the existing product functionality are transferred for resolution to the development department of LLC “Client Solutions”, with subsequent release of an update of the software product. The timing of the update release is determined during the diagnosis of the problem and in accordance with the general development plan of the software product.
11.6. The technical support service cannot guarantee the time for resolving an issue, because various factors may influence this, for example, timeliness of the client's response, timeliness of the hosting company's response, the need to prepare and release an update of the software product and etc. Response time is determined by the overall load of technical support and may range from several hours to several days. In some cases, resolution of issues may be carried out almost immediately upon receipt of questions or additional information from clients or users of the system. The response of technical support service employees to the receipt of additional information may be longer if the involvement of an engineer or developer is required. In these cases, there is no need to contact the support service by phone; as a rule, this does not speed up the process of solving the problem.
12.1. The Program is provided "as is". The Licensor does not guarantee that all its functional capabilities will meet the expectations of the Portal Administrator and can be applied for his/her specific purpose.
12.2. The Licensor does not initiate and does not control the placement by the Portal Administrator of any information in the process of using the Program, does not affect its content and integrity, and also at the moment of placement of the specified information does not know and cannot know whether it violates legally protected rights and interests of third parties, international treaties and the current legislation of the Republic of Belarus.
12.3. The Licensor is not liable to the Portal Administrator for any damage, any loss of income, profit, information or savings, related to the use or inability to use the Program, including in case of prior notification from the Portal Administrator about the possibility of such damage, or under any claim of a third party.
12.4. If errors are discovered when using the Program, the Licensor will take measures to correct them in the shortest possible time. The parties agree that the exact determination of the time for elimination of an error cannot be established, since the Program closely interacts with other software of third-party developers, operating systems and hardware resources of the computer of the Portal Administrator, and the operability and time for elimination of problems in full do not depend only on the Licensor.
12.5. In case of violation by Portal Users of the terms of the Agreement, and also if the Licensor has grounds to believe that the actions of Portal Users may lead to a violation of the Agreement, the Licensor has the right at its discretion and without any notifications to take measures aimed at identifying and stopping/preventing the violation, including by:
13.1. The Licensor has the right to change the terms of the Agreement by posting a new version on the website at the address https://helloclient.app/documents/agreement .
13.2. The Licensor has the right to unilaterally terminate the Agreement, in case of violation of the terms, notifying the Administrator thereof not less than 10 (ten) calendar days in advance, without reimbursement of the cost of the license, any costs and losses.
13.3. The Licensor has the right unilaterally, without prior notice and explanation of reasons, without reimbursement of the cost of the license, any costs and losses, to refuse performance of the Agreement by terminating access to the Program completely, or to part of its functionality, including, but not limited to, the following cases:
13.4. Except for the End User's payment obligations, the Parties are released from liability for partial or complete non-performance of obligations under the Agreement, if such non-performance resulted from force majeure, in particular: natural disasters; natural and industrial disasters; terrorist acts; military actions; civil unrest; adoption by state authorities or local self-government bodies of acts containing prohibitions or restrictions on the activities of the Parties under the Agreement; other circumstances that arose after the conclusion of the Agreement as a result of circumstances of an extraordinary nature, which the Parties could not foresee or prevent and which make performance (proper performance) of the Parties' obligations impossible. In the event of force majeure circumstances, each Party must notify the other Party thereof within a reasonable time, and also notify of the termination of the force majeure circumstances within the same period. The Party that has not performed its obligations due to the occurrence of force majeure circumstances, if possible, must commence their performance immediately after the termination of such circumstances.
13.5. Upon termination of the Agreement, the Administrator must cease use of the Program.
13.6. The Portal Administrator agrees that all claims and disputes related to the Use of the Program are resolved on an individual basis, the Portal Administrator agrees not to initiate, not participate in and not join a class action lawsuit against LLC “Client Solutions”.
13.7. If a competent court recognizes any provisions of this Agreement as invalid, the Agreement continues to operate in the remaining part.
13.8. On all issues not regulated by this Agreement, the Parties are governed by the current legislation of the Republic of Belarus.
14.1. LLC “Client Solutions” recognizes the Portal Administrator as the proper contact person on the side of the End User.
14.2. Inquiries regarding the terms of the Agreement and Technical Support are accepted by email
14.3. LLC “Client Solutions” may send You legally significant messages via the following communication channels:
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