Revision as of 28.02.2025
Important!
This Offer regulates the procedure for providing and using the service, as well as the rights and obligations of the parties. The end user is also obliged to comply with the terms of the User Agreement, which is an integral part of this Offer. Issues not regulated by this Offer are governed by the terms of the User Agreement . In case of discrepancies between the provisions of the Offer and the User Agreement, the Offer shall prevail.
2.1. The Licensee is granted the right to use the Computer Programs (and/or Extensions) specified in the Invoice-order for independent use in purposes related to the conduct of entrepreneurial or other economic activities (excluding personal, family, household, and similar needs). Detailed information about the Software is available on the website https://helloclient.app/.
2.2. The Licensee is granted the right, within each acquired license for specific Software, to use it throughout the territory of the Republic of Belarus in the following manner:
Use of the Software is carried out in accordance with the procedure provided for in the User Agreement , the terms of which are unconditionally accepted by the Licensee during installation or commencement of other use of the corresponding Software, as well as in accordance with the technical documentation.
2.3. By accepting the terms of the Offer, the Licensee confirms that they have duly familiarized themselves with and agree to the provisions of the User Agreement , as well as with the technical and other documentation of the Software specified in the Invoice-order.
2.4. Proper Acceptance and an essential condition of the Agreement is the full one-time payment of the Invoice-order within the established period.
2.5. The remuneration of the Licensor for the rights granted under the Agreement is the amount specified in the Invoice-order.
2.6. Any disputes that may arise between the Licensor and the Licensee in connection with the Offer and/or the Agreement shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be considered at the location of the Licensor.
3.1. Payment for services is made in accordance with the terms set out in the Regulation on the Procedure for Payment and Refund of Funds . In case of questions regarding payment, the conditions specified in this document apply.
3.2. Activation of the Software functionality corresponding to the paid license is carried out automatically immediately after payment confirmation. In case of technical problems or the need for manual activation, access will be provided within 3 (three) working days from the date of funds being credited to the Licensor's settlement account or receipt of information about successful payment execution.
3.3. Rights under the Agreement are considered granted to the Licensee from the date of activation of the Software functionality.
3.4. Confirmation of the Licensee's lawful use of the Software are payment documents for proper payment of the Invoice-order, generated by the Licensor's automated system in electronic form, and the Offer.
3.5. Primary accounting documents confirming the transfer of rights to use copyright objects under the Agreement are drawn up individually by each party to the transaction (Resolution of the Ministry of Finance of the Republic of Belarus dated 12.02.2018 No. 13) on the date of activation of the Software functionality.
3.6. The term for granting rights to use the Software is determined by the tariff plan selected by the Licensee, specified in the Invoice-order. The specific cost of the license is calculated based on the number of active locations and tariffs established by the Licensor.
3.7. The Licensor provides the opportunity, and the Licensee has the right to participate in the referral program, the terms of which are published on the page https://helloclient.app/possibilities/referral-program . The program operates under the following principles:
4.1. Refunds are made in accordance with the terms set out in the Regulation on the Procedure for Payment and Refund of Funds. In case of questions regarding refunds, the conditions specified in this document apply.
4.2. The Licensee has the right to a free trial period of 14 (fourteen) calendar days to familiarize themselves with the Software functionality. After the trial period ends, the Licensee makes a final decision on payment. The Licensee's refusal to use the service during the paid period without the grounds specified below is not a basis for a refund.
4.3. To submit a refund request, the Licensee must send an application to the support service by email:
5.1. The Licensor reserves the right to make changes to the terms of the Offer and/or withdraw the Offer at any time at its discretion. Changes take effect from the moment of their publication on the Licensor's website at the address https://helloclient.app/documents/public-offer , unless a different term is specified additionally.
5.2. The Licensee agrees and acknowledges that changes to the Offer automatically apply to the Agreement concluded and in effect between the Licensee and the Licensor.
LLC "Client Solutions"
UNP 193782426
Legal address: Republic of Belarus, Minsk, 3rd Zagorodny Lane, building 4V,
room 14, 220036
Email:
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