Revision as of 05.02.2026
Important!
This Offer regulates the procedure for providing and using the service, as well as the rights and obligations of the parties. The end user is also obliged to comply with the terms of the User Agreement, which is an integral part of this Offer. Issues not regulated by this Offer are governed by the terms of the User Agreement . In case of discrepancies between the provisions of the Offer and the User Agreement, the Offer shall prevail.
2.1. The Licensee is granted the right to use the Software (and/or Extensions) specified in the Order-Invoice for independent use in connection with their entrepreneurial or other economic activity (excluding personal, family, household, or similar needs). Detailed information about the Software is available at https://helloclient.app/ .
2.2. The Licensee is granted the right, under each acquired license for specific Software, to use it via remote access through the Internet in the following manner:
The use of the Software is carried out in accordance with the procedure stipulated by the User Agreement , the terms of which are unconditionally accepted by the Licensee during installation or commencement of any other use of the corresponding Software, as well as in accordance with the technical documentation.
2.2.1. The geographical location of the Software use is not restricted. The Licensee independently ensures that the use of the Software complies with the legislation of the country of their location, including requirements for data processing, export control, and other mandatory norms.
2.2.2. The Licensor shall not be liable for restrictions on access to the Software arising from the application of sanctions, blocking, or other restrictive measures against the Licensee by government authorities of any jurisdiction.
2.3. By accepting the terms of this Offer, the Licensee confirms that they have been duly acquainted with and agree to the provisions of the User Agreement , as well as with the technical and other documentation for the Software specified in the Order-Invoice.
2.4. Proper Acceptance and a material condition of the Agreement is the full one-time payment of the Order-Invoice within the established timeframe.
2.5. The Licensor's remuneration for the rights granted under the Agreement is the amount specified in the Order-Invoice.
2.6. Any disputes that may arise between the Licensor and the Licensee in connection with this Offer and/or the Agreement shall be resolved through negotiations. If no agreement can be reached, disputes shall be considered at the location of the Licensor.
3.1. Payment for services is made in accordance with the terms set out in the Regulation on the Procedure for Payment and Refund of Funds . In case of questions regarding payment, the conditions specified in this document apply.
3.2. Procedure for receiving the service after payment:
After successful payment, the Licensee receives access to the Software as follows:
In case of technical failures (lack of confirmation from the payment provider or activation errors), access is provided manually within 3 (three) business days from the date the funds are received in the Contractor's account. If manual activation is required, the Licensee will receive a notification by email confirming that access has been granted.
3.3. Rights under the Agreement are considered granted to the Licensee from the date of activation of the Software functionality.
3.4. Confirmation of the Licensee's lawful use of the Software are payment documents for proper payment of the Invoice-order, generated by the Licensor's automated system in electronic form, and the Offer.
3.5. Primary accounting documents confirming the transfer of rights to use copyright objects under the Agreement are drawn up individually by each party to the transaction (Resolution of the Ministry of Finance of the Republic of Belarus dated 12.02.2018 No. 13) on the date of activation of the Software functionality.
3.6. The term for granting rights to use the Software is determined by the tariff plan selected by the Licensee, specified in the Invoice-order. The specific cost of the license is calculated based on the number of active locations and tariffs established by the Licensor.
3.7. The Licensor provides the opportunity, and the Licensee has the right to participate in the referral program, the terms of which are published on the page https://helloclient.app/possibilities/referral-program . The program operates under the following principles:
3.8. When paying for a license with bank cards of international payment systems Visa and Mastercard issued by Russian banks, as well as via the Fast Payment System (FPS), the license cost in Russian rubles shall be calculated using the following formula: the license cost in Belarusian rubles multiplied by the exchange rate of the National Bank of the Republic of Belarus established on the payment date, increased by 3 (three) percent.
4.1. Refunds are made in accordance with the terms set out in the Regulation on the Procedure for Payment and Refund of Funds. In case of questions regarding refunds, the conditions specified in this document apply.
4.2. The Licensee has the right to a free trial period of 14 (fourteen) calendar days to familiarize themselves with the Software functionality. After the trial period ends, the Licensee makes a final decision on payment. The Licensee's refusal to use the service during the paid period without the grounds specified below is not a basis for a refund.
4.3. To submit a refund request, the Licensee must send an application to the support service by email:
5.1. The Licensor reserves the right to make changes to the terms of the Offer and/or withdraw the Offer at any time at its discretion. Changes take effect from the moment of their publication on the Licensor's website at the address https://helloclient.app/documents/public-offer , unless a different term is specified additionally.
5.2. The Licensee agrees and acknowledges that changes to the Offer automatically apply to the Agreement concluded and in effect between the Licensee and the Licensor.
6.1. The Parties recognize the legal validity of source documents (invoices, acceptance certificates, delivery notes, universal transfer documents) sent to each other via the email address specified during registration.
6.2. Documents and scans sent through the specified communication channels shall be deemed documents executed in written form.
6.3. The Buyer/Customer is obliged to accept the documents within 3 (three) business days from the date of receipt. In the absence of a substantiated refusal within the specified period, the documents shall be deemed signed and the services — accepted in full.
6.4. The Parties shall independently ensure the confidentiality of their data.
LLC "Client Solutions"
UNP 193782426
Legal address: Republic of Belarus, Minsk, 3rd Zagorodny Lane, building 4V,
room 14, 220036
Email:
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